Lovumi

Lovumi Terms of Service

These Terms of Service (the "Terms") set out the conditions for using the Lovumi app and related services (the "Service") provided by Microstone Inc. ("we", "us"). Please read these Terms and our Privacy Policy before using the Service.

Article 1 (Scope and Acceptance)

  1. These Terms apply to everyone who uses the Service ("users").
  2. By registering an account or using the Service, you agree to these Terms.
  3. Specific explanations and notices that we show in the Service form part of these Terms. If they differ from these Terms, these Terms prevail unless the specific explanation says otherwise.

Article 2 (Definitions)

  1. "Pair" means the connection between two users formed in the Service by an invitation and its acceptance. A user can have only one pair at a time.
  2. "Partner" means the other user you are currently paired with.
  3. "User Content" means messages, photos, envelopes (surprises), game answers, pet names, birthdays and anniversaries, profile information, inquiries and other content that you send or enter in the Service.
  4. "Paid Services" means Lovumi Plus and the Celebration Pack described in Article 11.
  5. "Stores" means Apple's App Store and Google Play.

Article 3 (Eligibility)

  1. The Service is for people aged 18 or older. If you are under 18, you may not use the Service.
  2. You must provide accurate information when you register and while you use the Service.
  3. You may use only your own account and must not register or use the Service as someone else.
  4. If we have previously suspended or terminated your account for violating these Terms, you may not register again unless we allow it.

Article 4 (Your Account)

  1. You create an account and sign in with your email address (a verification code), Sign in with Apple (iPhone only), or Sign in with Google.
  2. The Service is designed for one device per person. Signing in on a new device signs out the previous device.
  3. You are responsible for keeping your email address, Apple ID, Google account and device secure. If you learn of unauthorized use, please contact us promptly.

Article 5 (A Service for Two)

  1. The Service is for two people, such as partners or spouses, who both want to connect with each other.
  2. User Content you send is shown to your partner. Shared information such as the pet's status, game results and birthdays or anniversaries is also visible to your partner. However, game answers are not shown to your partner until both of you have answered.
  3. Invite someone only after confirming that they agree to connect with you in the Service. If you send information about your partner (including photos in which your partner appears), you are responsible for obtaining any consent required.
  4. Share invitation links, QR codes and invitation codes only with the person you want to pair with. An invitation expires 24 hours after it is issued.

Article 6 (Ending a Pair and Pairing Again)

  1. You can end your pair at any time without your partner's approval.
  2. When a pair ends, sharing stops immediately and your former partner can no longer see shared information. On each device, that pair's chat history, photos, memories, opened envelopes and game results are deleted.
  3. If you pair with someone new, the history and pet of your previous pair do not carry over.
  4. Within 29 days after a pair ends, you can block re-invitations from that former partner (Settings > "Block re-invites"). While a block is in place, you cannot pair with that person again. You can remove a block at any time.
  5. We cannot retrieve screenshots or photos your partner has already saved, or notifications and data that remain on a device that is offline.

Article 7 (How Data Is Stored)

  1. Chat history, received photos, memories and opened envelopes are stored on your device. Our server holds messages and photos only until they reach your partner's device and deletes them after delivery (see the Privacy Policy).
  2. We do not currently offer cloud backup or device transfer. If your device is lost or broken, if you delete the app, or if you change devices, the history stored on your device may not be recoverable.
  3. Communications in the Service are encrypted in transit (TLS), but end-to-end encryption is not implemented.

Article 8 (User Content)

  1. You or the rightful owner retain the rights to User Content.
  2. You grant us a royalty-free right to use User Content only as needed to provide and maintain the Service (for example, delivering it to your partner's device, processing it for display, and storing it temporarily). This license lasts only as long as needed to provide the Service.
  3. We do not use User Content for advertising, sell it, or use it to train AI.
  4. You warrant that you have the right to send your User Content and that it does not infringe anyone else's rights.

Article 9 (Prohibited Conduct)

You must not:

  1. break the law or public order and morals, or engage in conduct connected with crime;
  2. harass, threaten or stalk your partner or anyone else, or use the Service to control or monitor someone;
  3. send, store or publish sexual or private images of your partner or anyone else without their consent (including so-called revenge porn);
  4. send content involving the sexual exploitation of children or any other illegal content, or infringe others' rights such as copyright, portrait rights or privacy;
  5. impersonate anyone, or operate your partner's device or account without their consent;
  6. publish invitation links or codes to the general public, guess or brute-force invitation codes, or otherwise misuse the invitation system;
  7. reverse engineer, decompile or disassemble the app or servers of the Service (except to the extent the law permits);
  8. place excessive load on our servers or network, gain unauthorized access, circumvent security, or use the Service by automated means;
  9. obtain or use Paid Services benefits by improper means;
  10. use the Service for commercial purposes (advertising, solicitation, sales and so on); or
  11. do anything else we reasonably consider inappropriate for the safety or operation of the Service.

Article 10 (Safety and Support)

  1. You can contact us about how to use the app, bugs, billing, safety concerns and more from "Contact us" in the app. If you cannot use the app, email 【お問い合わせ先メール】.
  2. You can attach message text that you choose to an inquiry as evidence. Only staff with restricted access review it, and we handle it under the Privacy Policy.
  3. If you have concerns about your relationship, you can end the pair (Article 6) and block re-invitations. If you are in danger, contact the police or other public authorities before contacting us.
  4. We have no obligation to resolve disputes between users. However, we may take the measures in Article 13 when we consider them necessary for safety.

Article 11 (Paid Services)

  1. We offer the following Paid Services:
    • Lovumi Plus: an auto-renewing subscription with a monthly or a yearly plan
    • Celebration Pack: a one-time purchase that you keep using after buying it once
  2. The price is the price shown in the Store at the time of purchase. Payment is charged to your Store account and made by the methods the Store provides.
  3. Lovumi Plus renews automatically at the displayed price, every month for the monthly plan and every year for the yearly plan. Unless you cancel at least 24 hours before the renewal date, you will be charged for the next period.
  4. You cancel, turn off auto-renewal or change plans in the subscription settings of the Store where you purchased (App Store or Google Play). You cannot cancel inside the app ("Manage subscription" in the app opens the Store's management page). After cancelling, you keep the benefits until the end of the period you have already paid for.
  5. Deleting your account or ending your pair does not cancel your Store subscription. To stop auto-renewal, cancel it in the Store.
  6. Paid Services benefits are shared between the purchaser and the purchaser's current partner. When the pair ends, the partner loses the purchaser's benefits and the benefits stay with the purchaser. If the purchaser pairs with someone new, the benefits are shared with the new partner.
  7. Refunds follow the terms and policies of the Store where you purchased. If a Store refunds a purchase, its benefits in the Service also end. Except where the law requires, we do not issue refunds directly.
  8. You can restore purchases from "Restore purchases" in the app using the same Store account you purchased with.
  9. We may change the content of Paid Services benefits. We will announce in the Service in advance any material change that is disadvantageous to users.

Article 12 (Store Terms)

  1. The app is provided in accordance with each Store's terms. The Store's terms apply to purchases and payments made through the Store.
  2. For the iOS app, Apple's Licensed Application End User License Agreement (Standard EULA) applies in addition to these Terms. 【Replace this paragraph if a custom EULA is used】
  3. These Terms are an agreement between you and us. Apple and Google are not parties to these Terms. We, not Apple or Google, are responsible for maintaining and supporting the app.

Article 13 (Suspension and Termination)

  1. We may, without prior notice, suspend all or part of your use of the Service, invalidate your sign-in, terminate your account, or take similar measures if:
    • you violate these Terms, or we reasonably judge that a violation is highly likely;
    • your registration information is false, or we learn that you are under 18;
    • there is an urgent need to protect the safety of your partner or others; or
    • we reasonably judge it unavoidable for operating the Service.
  2. If we terminate your account, your data is handled as described for account deletion in the Privacy Policy.
  3. We are not liable for damage caused to you by measures under this Article, except where caused by our intent or negligence.

Article 14 (Deleting Your Account)

  1. You can delete your account at any time from Settings > "Delete account" in the app. You will be asked to confirm your sign-in again to verify your identity. If you cannot use the app, you can request deletion at 【アカウント削除ページURL】.
  2. Deleting your account also ends your pair and cannot be undone. The Privacy Policy explains what happens to your data after deletion.

Article 15 (Changes, Interruption and Discontinuation)

  1. We may change the content of the Service and add or remove features.
  2. We may temporarily interrupt the Service for system maintenance, failures, natural disasters, outages of telecommunications or cloud providers, or other unavoidable reasons.
  3. We may discontinue the Service. In principle, we will announce this in the Service at least 【終了の告知期間】 in advance, together with how Paid Services will be handled.

Article 16 (Intellectual Property)

The intellectual property rights in the app, designs, characters, text, programs and other parts of the Service belong to us or the rightful owners. We grant you a limited, non-transferable right to use the Service for personal purposes.

Article 17 (Disclaimers and Limitation of Liability)

  1. We do not guarantee that the Service will fit your particular purpose, always be available, or be free of defects. We will, however, make reasonable efforts to fix defects and provide the Service reliably.
  2. We are not liable for disputes between you and your partner or third parties, except where caused by our intent or negligence.
  3. If our breach of contract or tort causes you damage and our fault is only slight negligence, we will compensate only for ordinary, direct damage, up to the greater of the total amount you paid for Paid Services in the 12 months before the date the cause of the damage arose and 【責任上限の下限額】.
  4. The limitation in the preceding paragraph does not apply where we acted with intent or gross negligence.
  5. The disclaimers and limitations of liability in these Terms do not apply to the extent they are invalid under the Japanese Consumer Contract Act or other laws.

Article 18 (Personal Information)

We handle your personal information in accordance with the Privacy Policy.

Article 19 (Changes to These Terms)

  1. We may change these Terms, in accordance with the provisions of the Japanese Civil Code on amending standard terms, where:
    • the change is in the general interest of users; or
    • the change does not conflict with the purpose of the contract and is reasonable in light of its necessity, the appropriateness of the new content, and other circumstances.
  2. Before a change takes effect, we will announce in the Service or by other appropriate means that the Terms will change, the new content, and the effective date.
  3. For material changes, we will obtain your consent where necessary.

Article 20 (Communications)

We contact you through in-app messages, notifications, replies to inquiries and other means we consider appropriate. Please contact us by the methods in Article 10.

Article 21 (Assignment)

  1. You may not assign your position or rights and obligations under these Terms to any third party.
  2. If we transfer the business of the Service to a third party, we may transfer our position, rights and obligations under these Terms and users' information to the transferee in accordance with the law.

Article 22 (Severability and Language)

  1. If any part of these Terms is held invalid or unenforceable by law, the rest remains in effect.
  2. The Japanese version of these Terms is authoritative. If a translation differs from the Japanese version, the Japanese version prevails.

Article 23 (Governing Law and Jurisdiction)

  1. These Terms are governed by and interpreted under the laws of Japan.
  2. The 【管轄裁判所】 has exclusive jurisdiction in the first instance over disputes between you and us relating to the Service.
  3. The two preceding paragraphs do not deprive you of mandatory consumer protections under the laws of the country or region where you live, including the right to bring proceedings in the courts where you live.

Established: October 29, 2026