Support

If you have a question or need help with Lovumi, contact us in one of these ways.

Contact us

In the app

Open “Settings” → “Contact us”. If needed, you can attach messages that you choose yourself.

By email

If you can’t open the app, email us.

[Contact email not set]The contact email address will be set before launch.

Frequently asked questions

How do I connect with my partner?

Create an invite on the “Connect as a pair” screen and send your partner the invite link, the QR code or the 8-character code. Your partner opens the link, or enters the code under “Got a code from your partner?”, and checks the invite. Invites expire 24 hours after they’re created, and you can create a new one anytime.

The invite link doesn’t open the app

Install Lovumi, sign in and set up your profile, then open the link again. If that doesn’t work, you can also connect by entering the 8-character code on the “Connect as a pair” screen.

Can I keep my history when I change phones or reinstall?

Chat history, photos and memories are stored on each phone. Cloud backup and moving to a new phone are not supported yet, so deleting the app, losing or breaking your phone, or changing phones removes your history. Signing in on a new phone signs you out on the previous one.

What happens when we end the pair?

Either of you can end the pair from “Settings” → “End the pair” without the other’s approval. Sharing stops right away, and that pair’s chat history, photos, memories, opened envelopes and game results are deleted from both phones. If you pair with someone new, your previous history and pet don’t carry over. For 29 days after ending the pair, you can turn down invites from your former partner with “Settings” → “Block re-invites”.

How do I cancel Lovumi Plus or restore a purchase?

Cancel in your App Store or Google Play subscription settings (you can also open them from “Manage subscription” on the Lovumi Plus screen in the app). Deleting the app does not cancel your subscription. After reinstalling or changing phones, use “Restore purchases” on the Lovumi Plus screen.

Notifications don’t show the message text

By default, notifications don’t show message text. Turn on the message preview in “Settings” → “Notifications” to show it (people around you may see it on your lock screen).

How do I delete my account?

Open “Settings” → “Delete account” in the app. For the steps and what gets deleted, see Delete your account.