Delete your account
You can delete your account for Lovumi, provided by Microstone Inc., from the app at any time. If you can’t use the app, you can ask us by email to delete it.
Delete in the app
- Open Lovumi and tap the settings button at the top of the “Us” screen to open “Settings” (before pairing or after ending a pair, use the settings button on the invite screen).
- Choose “Delete account”.
- Review the details, check “I understand that this can’t be undone” and tap “Delete account”.
- To confirm it’s you, sign in again with the method you use for Lovumi (email, Apple or Google). Your account is then deleted. If you use email, enter the code we send you.
Only want to stop sharing? You can keep your account and end the pair from “Settings” → “End the pair”.
What is deleted, and when
- Your pair ends and sharing with your partner stops right away.
- Chat history, photos, memories and opened envelopes are deleted from that phone, and you are signed out. Copies already on your partner’s phone can’t be recalled.
- Your account information is deleted from our server after 29 days, and including backups it is gone within about 44 days. You can’t sign in to a deleted account again, and deletion can’t be undone.
- Information with its own retention period in Section 3 of the Privacy Policy, such as purchase records, is kept for that period.
About subscriptions
Deleting your account does not cancel a Lovumi Plus subscription on the App Store or Google Play. Cancel it in your App Store or Google Play subscription settings.
If you can’t use the app
If you can’t delete your account in the app, for example because you removed the app or lost your phone, email us to request deletion.
[Contact email not set]The contact email address will be set before launch.
In your email, tell us how you sign in to Lovumi (email, Apple or Google) and the email address you use. We may ask you to confirm your identity.